9 Trends in Outsourcing for 2021 and Beyond

Nearshore outsourcing involves partnering with a service provider in a country located in the same region, while offshore outsourcing involves outsourcing to a faraway country. For example, a U.S. company could nearshore in Mexico or offshore in the Philippines. Another effect of the pandemic has been a renewed interest in cutting costs, and BPO has much to offer in that area. Nowadays, companies must cope with wildly shifting customer expectations, labor shortages, supply chain disruptions and inflation.

What’s more, artificial intelligence increases the quality of customer service, and outsourcing isn’t an exception. Chatbots are amazing guides when it comes to providing advice necessary for service purchases. Another way AI is helping outsourcing is through robotic process automation (RPI).

The Future of Outsourcing: 2021 Trend Report

During the last couple of years, most industries have seen their share of business disruptions as a result of the Covid-19 pandemic, a historically tight labor market, ongoing supply issues and the highest inflation in 40 years. In these turbulent times, outsourcing is proving to be a cost-effective solution that helps companies navigate the labor market, reduce risk, maintain productivity and overcome many of the challenges they’re facing. IT outsourcing spend could increase 22% over 2019’s numbers to reach $519 billion in 2023. The global business process outsourcing spend could increase 19% over 2019’s numbers to reach $212 billion in 2023.

future trends of outsourcing

Latest trends in outsourcing point to the major change of focus from the outsourcing of non-core services to the outsourcing of core business functions. Most businesses, with a significant number of SMEs, consider fully outsourcing their IT department, not only to save money, but especially to gain better experienced and skilled specialists to produce high quality solutions. Neal Schaffer is a fractional CMO and a good example of how effective the position is for clients and service providers alike. The outsourced executive helps multiple companies successfully market themselves at the fraction of the price of a full-time salaried CMO.

To mitigate the risk of a transformation failing, many companies appear keen to build capabilities in-house.

Automation and artificial intelligence have been around in contact centers for years. When call centers were forced to either operate remotely or have a skeletal workforce, they had to implement automated online interactions and chatbots. According to recent studies, India and China are leading countries in the Global Outsourcing scene followed by The Philippines, Bangladesh, Sri Lanka, Pakistan, Vietnam.

future trends of outsourcing

Choosing a dedicated development center in a similar time zone is a good option if you want to have more control over project delivery and teamwork. It’s less expensive than building an in-house team though still not as cost-efficient as cooperating with offshore teams. For example, an American company needs to choose between such outsourcing countries as Canada and Mexico. Their outsourcing providers are less expensive than those in the US though outsourcing to Eastern Europe, India, or China would be much more cost-effective. With such a hot labor market and so many options, businesses that plan to outsource will compete with other local companies for top talent.

Trend 4: The Growing Significance of IT Outsourcing and Cloud Computing

This comprehensive report covering various aspects such as new company expansions, pricing strategies, revenue streams, gross margins, market size, market share, and future growth projections. Outsourcing, or hiring a company to perform a specific set of tasks for another company, gains popularity worldwide. As more organizations seek to lower costs and improve productivity, the outsourcing industry offers more and better services to meet customers’ ever-more demanding needs.

  • At the same time, as IT organizations turn into more strategic and influential institutions, their reliance on partnerships with outsourcing providers has been amplified.
  • When working with an outsourced partner, it’s important to understand everyone’s responsibilities and the role they play in the relationship.
  • However, the images are blurred to an extent that would protect their sensitive data.
  • For instance, data from Indeed shows that the average salary of a .NET developer in the US is approximately $98k per year, while in Ukraine it is significantly lower at $36k.
  • That’s a clear sign outsourcing has evolved into a true business transformation solution.

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. Today, we work closely with clients to embrace a transformational approach aimed at benefiting all stakeholders—empowering organizations to grow, build sustainable competitive advantage, and drive positive societal impact. The cloud computing market is experiencing explosive growth on the back of pandemic-related disruptions and emerging technologies.

The Emerging IT Outsourcing Trends in 2023

AI’s machine learning and blockchain technology empower automation, allowing software apps to learn instead of blindly following commands. IT vendors offer various cooperation models, but what works well for a small project with clear specifications may not be suitable for a long-term project with changing outcomes. To determine the most appropriate outsourcing solution, customers should consider factors such as project scope, budget, timeline, desired level of involvement, and requirements. This evaluation will ensure they choose an outsourcing model that is well-suited to their needs.

In conclusion, the future trends of outsourcing point towards its continued expansion and importance in the business landscape. Companies will be recognizing the benefits of future trends of outsourcing more and more, which will result in increased adoption and a swift move towards more strategic partnerships. Obviously, this promises significant growth prospects for both vendors and clients. In the future, larger companies will likely partner with multiple narrowly specialized vendors. As the ISG data shows, in 2008, 42% of the Forbes G2000’s largest global businesses outsourced IT to single companies. 34% of companies rate themselves as above average for maintaining multi-vendor environments.

Consumer Technology Overview

As more and more companies get a hang of the remote work setup, flexible job opportunities will increase. So, in the competition for attracting top talent, offering WFH opportunities will definitely be a winning factor. The IT industry will feel a sense of urgency in equipping companies with the right resources for expanding cybersecurity demands. With these great figures, let’s look at the trends that will shape the future of outsourcing. The Pandemic has come to teach us the importance of many things – outsourcing being one of them. Others adopted a work-from-home framework to make sure the employees could carry on their tasks.

Gartner predicts that by 2024, approximately 45% of IT spending on various systems, applications, and infrastructure will transition from traditional solutions to that of a cloud-based model. To implement CSR, companies can engage in various initiatives, including environmental programs How to Hire an ICO Developer that aim to minimize the organization’s impact on the environment, such as reducing waste, emissions, and promoting sustainable practices. Companies may also engage in charity work, supporting various social causes such as poverty alleviation, education, and healthcare.

Most Fascinating Outsourcing Trends for 2021 and 52 Strong Statistics Supporting Them

Moreover, these companies will view the move as a channel for generating a bigger annual revenue. According to Buffer’s 2021 State of Remote Work, 94% of people who worked remotely due to the pandemic wanted to continue the setup for the rest of their careers. However, a lot of companies have been adamant about moving back to fully in-office operations. Even so, the future of outsourcing will likely have flexible work arrangements in some capacity. It’s no wonder why the 2020 Business Insights Report predicted the global cloud market will grow to $390.33 billion in 2028. For instance, cloud-based tools like time tracking app continued to grow throughout the pandemic.

Future Trends of Outsourcing: Choose devabit

As you might already know time-and-material contracts are solely based on paying for hours and resources spent, therefore it’s the dedicated teams’ finest hour. The dedicated team model allows clients to be directly involved in the hiring process and find perfect candidates for long-term cooperation. It means this approach will help clients select a suitable vendor for their project and makes it one of the outsourcing software development trends. Living in different time zones can cause some inconveniences during the cooperation process. For example, missed deadlines or poorly executed work due to a lack of supervision.

Cost and value as the key players when outsourcing

Furthermore, our report delves into the innovative market strategies adopted by top competitors, providing a holistic view of the competitive landscape. It also covers extensive analysis of market size, segmentation by product type, application, and region, and a detailed examination of the current market scenario and growth patterns. Lone Wolf Technologies (“Lone Wolf”), the leading provider of residential real estate technology in North America, is thrilled to announce an… The reveal also hinted at future initiatives, including a planned transformation of real estate CRM solutions.

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